Policies
Refund policy
Last updated: October 20, 2026
The short version: if a file doesn't work, is missing something, or isn't what we described, email us within 14 days and we'll fix it, replace it, or refund you in full. We never leave you stuck.
This policy covers digital downloads bought on homebasepaperco.com, where checkout and delivery run through Payhip. Physical items are covered further down.
Digital downloads (printables, spreadsheets and bundles)
Because a download can't be sent back once it's delivered, we don't offer refunds simply for a change of mind. That's why every product page shows the real pages and spreadsheet tabs inside the file, the exact formats, and the paper sizes before you buy. If something isn't right, here's what we'll do.
| If… | We'll… |
|---|---|
| A file won't open, is damaged, or is missing pages | Send a working replacement. If we can't fix it, refund you in full. |
| The file isn't what the product page described | Fix it or swap it for the right product, or refund you in full. |
| You were charged twice, or bought the same item twice | Refund the duplicate. |
| You bought the wrong item by mistake | Help you swap it for the one you meant to buy (you pay or get back any price difference). |
| You can't get a spreadsheet working in Excel or Google Sheets | Walk you through it. If it still won't work on your setup, refund you in full. |
Time limit. Please contact us within 14 days of your order. After that we'll still always help you get a file working, but refunds are at our discretion.
How to ask for a fix or refund
- Email homebasepaperco@mail.grokbot.com from, or including, the email address you used at checkout.
- Tell us the product and what went wrong. A screenshot helps if a file won't open.
- We reply within 1 to 2 business days. Approved refunds go back to your original payment method through our payment provider (currently PayPal) and usually show up within 5 to 10 business days depending on your bank.
Payhip, our checkout provider, doesn't hold payments or issue refunds itself, so please contact us rather than Payhip. Once a refund is made, the download link for that order stops working, and the license to use the files ends.
Please talk to us before opening a dispute with your bank or PayPal. It's almost always faster, and we'd much rather make it right directly.
Physical items
We don't sell or ship physical products ourselves. Returns for physical items are handled by the company that sold and shipped them:
- Tees, sweatshirts, mugs, stickers and totes are printed and shipped by our print-on-demand partners, Redbubble and TeePublic, under their own return policies. At the time of writing, both accept requests within 30 days of the expected delivery date (until January 31 for orders placed in November or December), replace items that arrive damaged or defective, and offer exchanges for most apparel sizes. See Redbubble's return policy and TeePublic's return policy.
- Paperback log books are printed, sold and shipped by Amazon. Returns go through Amazon's Returns Center under Amazon's return policy.
If you bought one of our designs or books there and something is wrong with the design itself (a typo, say), please email us too. We want to know and we'll fix it for future orders.
Other marketplaces
If you bought one of our products on another marketplace, such as Etsy, that marketplace's purchase protections also apply. Contact us through that marketplace's messages and we'll apply the same promise.
Questions
Email homebasepaperco@mail.grokbot.com. See also our license, terms of sale and help center.